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FREQUENTLY
ASKED QUESTIONS
SMS BROADCAST SYSTEM |
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THE BASICS
01. WHAT IS THE
"MOBILE BROADCAST SYSTEM"?
The "Mobile Broadcast System" is an
all-in-one bundle of services designed for
entrepreneurs seeking to start their own
mobile advertising business. We offer
the Mobile Broadcast System on a PRIVATE LABEL
basis, for individuals and
businesses who wish to offer mobile text
broadcast to others. This highly specialized
"mobile broadcast" system will enable you to
offer mobile advertising service - with
NO Telco charges, NO per-message fees,
and NO monthly service fees
whatsoever.
02. WHAT IS A
SHORT CODE?
A Short Code is an abbreviated phone
number - which in our case, is a short,
six-digit mobile number - that requires
no area code and works anywhere in the
U.S. You've probably seen TV and print
ads asking people to "Just text OUR
KEYWORD to 368674 to join and
receive..." This six-digit number
is known as a Short Code. Although short
codes have several applications — from
opinion polling to displaying on-demand
information — they are also widely
used as a subscription tool that enables
consumers to opt-in and subscribe to a
mobile campaign right from their phone.
03.
DOES YOUR SHORT CODE WORK OUTSIDE THE
U.S.?
No. The short
codes that we use work only within the Continental
United States, Hawaii, Alaska, US Virgin
Islands, and
Puerto Rico.
04. DO PEOPLE
GET CHARGED WHEN THEY CALL YOUR SHORT
CODE NUMBER?
No. The short
codes that we use do NOT
charge for any call. However, the caller
must have a current text messaging or
data plan from his/her mobile carrier in
order to subscribe and be able to
receive text broadcasts.
Standard
charges from carrier may apply.
05. WHAT IS
A "PUBLISHER"?
The term "publisher" refers to
YOU - the individual or business entity
that owns and offers the mobile
advertising services. Since you are the
owner of your own mobile advertising
service, you are primarily responsible
for the "CONTENT" that is
being offered through your service.
Hence, your role technically makes you a
Content Provider, or what is referred to
as the PUBLISHER.
06. WHAT IS AN
"ADVERTISER"?
An Advertiser — also referred to as a "Broadcast Client" — is any
business, professional, institution, or
individual that sends text messages to
its Subscribers through your
service. If you order our Mobile Broadcast System and offer Mobile Text
Broadcast service to others, then Advertisers are
your Clients. Advertisers pay you in
order to use your service, which enables
them to send mobile text messages to
people who subscribe to their text
broadcast.
• EACH Advertiser is assigned its own unique
KEYWORD.
• EACH Advertiser can have UNLIMITED
Subscribers.
• EACH Advertiser can send UNLIMITED
Text Messages.
07.
WHAT IS A "MOBILE SUBSCRIBER"?
A Mobile Subscriber — also referred to
as "Recipient" — is a person
who opted-in or subscribed to receive text messages
from a specific Advertiser. Each
individual Advertiser has their
own Subscribers to whom they can
broadcast mobile text messages.
09. WHAT IS AN
"OPT-IN CODE"?
The OPT-IN CODE is the same as the DOMAIN NAME of
the business that is offering the mobile
text broadcast service. (As a Publisher offering Mobile
Text Broadcast service, you will need to
have your own domain name which will
also serve as your official Mobile Opt-in Code. Your Opt-in
Code is the FIRST word that
consumers type when subscribing to your
Advertisers.)
10. WHAT IS A
"KEYWORD"?
A KEYWORD is the word or name that an
Advertiser chooses to specifically
and uniquely identify itself to the
general public. Each of your Advertising Clients will have their own unique
Keyword. Their keyword is the SECOND
word that consumers type when
subscribing to a specific Advertiser.
11.
CAN I USE THE SAME DOMAIN NAME TO MARKET
BOTH
BROADCAST AND BOUNCE AD?
No. If you intend to offer both Mobile
Bounce Ad and Mobile Text Broadcast, you will need to allocate two
unique Domain Names, one for each
service. Most Publishers who do this, use
the same domain name, but with different
extensions. For example, you can use
MYDOMAIN.COM
for Broadcast, and use MYDOMAIN.NET for Bounce Ad.
However, if you prefer, we also have a
2-in-1 System that offers BOTH Bounce
and Broadcast delivery of Text Messages
under a ONE domain name. Please check ComboText for more
information about this system.
12.
WHAT'S THE DIFFERENCE BETWEEN THE
"BASIC" AND THE "PRO
PLUS" SYSTEMS?
All mobile and messaging functionalities
are the SAME. However, with the Basic
System, you only get 100 Advertiser
Keywords. With the ProPlus System, you
get One (1,000) Thousand Advertiser
Keywords plus the "txtNpix"
feature which enables your advertisers
to add pictures to their text messages.
So, for just $100. more for set-up and
$19./month extra, you get TEN TIMES MORE
Keywords plus the "txtNpix"
feature when you order the ProPlus
system.
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SUBSCRIBING
AND UNSUBSCRIBING
01. HOW DO
PEOPLE SUBSCRIBE TO A SPECIFIC
ADVERTISER?
To subscribe to a specific advertiser, consumers are required to text TWO WORDS:
the DOMAIN NAME that identifies the
owner of the service and the KEYWORD that
identifies the Advertiser to which they wish to subscribe.
Example: If the domain name is
GETMSG and the advertiser's keyword is
JOESBAR, then the consumer must text the
words GETMSG JOESBAR to the short code
number 368674 (because the domain name
GETMSG is a dot-ORG).
02. WHAT DO YOU
MEAN BY "DESIGNATED" SHORT
CODE NUMBER?
Your designated short code number depends on the Domain
Name that you use as your Mobile System. If your Domain
Name is a DOTCOM, your designated short
code number would be 368266 (which if you look
at a cellphone keypad, spells
d-o-t-c-o-m).
If your Domain Name is a DOTNET, your designated short code is 368638.
And if your Domain Name is a DOTORG,
your designated short code 368674.
03. AFTER
SOMEONE SUBSCRIBES VIA TEXT MESSAGE,
WHAT HAPPENS NEXT?
When someone subscribes from their cell
phone, the first thing that happens is
that they would receive a text message requesting
them to verify their intention
to subscribe, usually by simply pressing
the number "1" on their
keypad. Once verified, they would receive a second message
which will require them to reply the word
"YES" to confirm their subscription. After that, the consumer
is officially subscribed. The entire
process may take one to two minutes to
complete.
04. HOW DOES
SOMEONE UNSUBSCRIBE?
There are two ways to unsubscribe: (A)
Send a text message that says
"STOP" along with the Opt-in
Code and Keyword, or (B) After receiving
a text broadcast from an advertiser, reply to the message
with the word "STOP" to automatically
unsubscribe.
05.
WHAT IS "txtNpix" AND HOW
DO PEOPLE RECEIVE THE PICTURE?
txtNpix is an upgrade supported
feature that enables your advertisers to
include in their SMS text message a link
to a supported image. People who have
smartphones can simply click on the link
to view the accompanying image. Instead
of just sending a simple text message,
advertisers can now include an image
which can enhance their marketing
message and attract more customers.
06.
IS "txtNpix" THE SAME AS MMS?
No. With MMS, the picture is an integral
part of the text message, making MMS
more expensive to deliver and possibly
result in extra fees being charged to
the recipient. txtNpix sends the picture separately through the
Mobile Web, making it easily available
to people with smartphones.
07.
WHAT HAPPENS IF THE MOBILE CUSTOMER HAS
AN ORDINARY CELL PHONE?
If the recipient of the text message
does not have smartphone, they will
still be able to receive the text
message in full. However, their phone
will not be able to click to view the
accompanying image. This is why, even
with the txtNpix feature, advertisers
must still write their text message in a
manner that is sufficiently
comprehensive and effectively deliver
their marketing message.
08. IS THERE A DEMO
THAT I CAN TRY?
Yes. From your cell phone, you can text
the words US99 REALTY and send to 368674
(DOTORG) to subscribe to a
special service that will send you
"New Property Listing Alerts"
from a Real Estate Agent who is the
owner of the keyword REALTY under the
domain name US99.ORG. (Please note
that this demo already uses our txtNpix feature. So, if you are using
a smartphone, you will also receive the
accompanying image.)
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PRIVATE-LABEL
WEBSITE
01. WHAT DO I
NEED IN ORDER TO START MY TEXT BROADCAST
SERVICE?
The key to getting started is to pick
the DOMAIN NAME that you want to use.
This domain name will be used as your official Opt-in Code,
as your Marketing Website, and as your
Mobile System Website.
02. WHAT DOES
MY "WEBSITE" DO?
Your Marketing Website ... (1) Contains
all the mobile system communications files
needed to make your domain name function
as a mobile subscription Opt-in Code; (2) Your
website contains a Keyword Search &
Registration Form which will enable
potential Advertisers to check the
availability of a keyword they wish to
use; (3) Your website will be ecommerce-enabled and connects to your PayPal
account, so Advertisers can order
and pay for your service; (4) Your
website also has an Admin Back Office
where you can login to manage activities
relevant to your service; and (5) Your
website will also have a Client Back
Office where all your advertisers can login and
send their text broadcasts.
03.
CAN I SEE A SAMPLE WEBSITE LIKE THE ONE
YOU'RE GIVING ME?
Yes. Go to FONEALERTS.COM. This will give
you an idea of how your own website will
look. You can also go to www.mdeals.org/admin
and login to our demo Admin Back Office.
The login Pub Key is MDEALS and the
Password is 12345.
IMPORTANT: The design of your website is
by itself just a collateral element of our overall
service. The most important and most
valuable aspects of our service are NOT visible to you —
which include all the Mobile Communications
functionalities that: (a) make your
Domain Name work with the Short Codes we
use, and (b) enable your Advertisers to
broadcast text messages to their
subscribers.
04. CAN I SELECT ANY DOMAIN NAME I WANT
FOR MY WEBSITE?
Yes. However, since your
Domain name will also be used as your
Opt-in Code, you should consider the
following: (a) Keep your domain name
short, preferably 15 characters or less. This will make it
easier to remember and easier to type on
a phone keypad; (b) Your domain name can
only be a DotCom, DotNet, or DotOrg -
because these three are the
only ones that will work with the short
codes we use.
05. I DO NOT HAVE A DOMAIN NAME;
WHAT SHOULD I DO NEXT?
You can go to www.centralops.net
to check whether the domain name you
want to use is available. After that, go to our
Domain Set-Up Form (at the Web address
shown on the email you'll receive after
you order your Mobile Broadcast
System) and complete
the form accordingly. You have the
option to register the domain name - on
your own - using
any registry service you want, or we can
register your domain name for you at no
extra charge. However, we really recommend that
you first check and make sure the domain
name you want to use is available.
06. SHOULD I
REGISTER MY OWN DOMAIN NAME OR SHOULD I
LET BRANDEL DO IT FOR ME?
Registering your own domain
name offers a lot of advantages,
including the ability to choose your own
registrar and control the records of
your domain name for email and other
purposes. Plus, if you wish to transfer
or sell the domain name later on, you
have full access to do whatever you
want.
07. I ALREADY
REGISTERED MY DOMAIN NAME; WHAT SHOULD I DO
NEXT?
If you already own a domain
name, simply go to our Domain
Set-Up Form (at the Web address shown on
the email that you'll receive after you
order your Mobile Broadcast System) and complete the form
accordingly. After completing the form,
you will be instructed to point the DNS
properties of your domain to our
servers where we will host the site for you.
08.
WHAT
IF I AM ALREADY USING MY DOMAIN NAME AND
IT HAS CONTENT?
If that's the case, keep your current
website where it is and just register a
NEW domain name which we can use
EXCLUSIVELY for your Mobile Broadcast
System. Once you
allot a domain name for your Mobile
Broadcast System, it will have to be
hosted at our server and you will NOT
have any backdoor access to the website.
You will not be able to add or make
changes to the content of the website.
09. WHAT
IF I WOULD LIKE TO DESIGN MY OWN
MARKETING WEBSITE?
In that case, we recommend you use TWO
domain names: (a) Use domain#1 for your
Mobile System, which
we will host and utilize
for all mobile
communications functions; and (b) Use domain#2 as
your main marketing website, which you
can host on your own, and design any way you
want.
10. CAN I HAVE
BRANDEL CHANGE THE GRAPHICS OF MY
WEBSITE?
We will NOT do any custom modification
to your Website which we host for you.
The website itself is just an
accommodation on our part. The primary
reason we are hosting your domain name
is to program the domain with all the
mobile functionalities that are needed,
and to provide you and your Advertisers with
a Back Office system.
11. CAN
BRANDEL MAKE MY WEBSITE BLANK OR POINT
TO MY SELF-DESIGNED WEBSITE?
Yes, we can. This situation usually
comes up when the publisher (you) wishes
to design and host their own marketing
website. We can have the website we are
hosting to display a blank screen, or we
can have it point to another URL, which
can be the marketing website you design
and host on your own.
12. CAN I HAVE
AN EMAIL ADDRESS USING MY DOMAIN NAME
YOU'RE HOSTING?
No. We will NOT program any custom email
address involving the domain name that
we are hosting and using as your Mobile Opt-in
Code. It would be better for you to use
another domain name as an email address
for your marketing or customer-contact
needs.
13. HOW CAN I
SHOW THE KEYWORD SEARCH AT ANOTHER
WEBSITE?
At your Admin Back Office, you will find
an "I-Frame" HTML
Script that you can add to any Web page
that you design, and enable your Web
page to display the Keyword
Search features of your service and give
potential Advertisers easy access to
search and order the Keyword they want
to use. The I-Frame script comes with
very basic instructions, requiring that
you to have a good working knowledge of
HTML. (If you plan to use
I-framing, you must have adequate
knowledge of HTML and PHP. We do NOT
provide any type of support or coaching
as this is beyond the scope of our
service.)
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PAYPAL
ACCOUNT
01. WHY DO YOU
REQUIRE A PAYPAL EMAIL FROM ME?
As an added OPTIONAL feature,
we've included an "order page"
to the Marketing Website that we create
and host for you. This page has an order
button that will automatically connect
your Client to PayPal, giving them the
ability to order your service and pay
with a Visa, Mastercard, Amex, Discover,
or their PayPal account.
02. CAN I
CHANGE THE AMOUNT I WANT PAYPAL TO
CHARGE MY CLIENTS?
Yes. In your Admin Back
Office, you will find a form that will
enable you to make changes to the amount
you want to charge your advertisers. You
can charge both by-the-MONTH or
by-the-YEAR, which gives your
advertising clients the opportunity to
choose which way they prefer to pay for
your service.
03. HOW MUCH
SHOULD I CHARGE?
As the owner of your own
Mobile Broadcast System, you can charge
your advertisers any rate you want.
However, based on our observation of
competitive industry pricing we
recommend $49 Per MONTH or $499
Per YEAR. This pricing is extremely
competitive considering that you're
offering your advertisers UNLIMITED
subscribers and UNLIMITED messaging with
NO per-message fees whatsoever.
04. I DO NOT
HAVE A PAYPAL ACCOUNT; WHAT SHOULD I DO
NEXT?
Setting up a PayPal account
is FREE. Click here: (www.paypal.com)
to sign up.
05. I ALREADY
HAVE A PAYPAL ACCOUNT; WHAT SHOULD I DO
NEXT?
If you already have a PayPal
account, simply login to your website
ADMIN Back Office and click on
"Update/Modify Account
Information" from the main menu.
From there, you can enter your PayPal
account email address as well as the
prices you wish to charge for your
service.
06.
I
ONLY HAVE A REGULAR MERCHANT ACCOUNT:
WHAT SHOULD I DO NEXT?
In this case, you have TWO options: (1)
Get a PayPal account and you can program
your website's order button accordingly.
(2) Design your own marketing website
and use your merchant account to bill
your advertisers. Please note that if
you plan to take this route, you must
have adequate knowledge of HTML and
whatever other programming your merchant
account requires. We do NOT provide any
support or coaching on this matter as
this is beyond the scope of our service. |
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DISTRIBUTORS
/ DISTRIBUTOR CODES
01. HOW DO I
SET UP DISTRIBUTORS TO MARKET MY
PRODUCT?
You can set up an unlimited number of
distributors and affiliates to promote
your service. Simply assign each
distributor a CODE name or a number (or
any combination of numbers and letters)
by which you can easily identify each of
your distributors. In order to get
credited for their sale, your
distributor must promote their unique
Web address which will look
something like this: www.yourdomainname.com/?mpx=ZZZZZ
(Simply replace the ZZZZZ with the
CODE you assign that distributor.)
02. HOW DO I
KNOW WHICH DISTRIBUTOR MADE THE SALE ?
If an Advertiser uses the PayPal button to
order your service, the Distributor Code
is also sent to PayPal. This information
will form part of the ITEM NAME, so you
can identify which distributor brought
in the order. Give it a try. Order a
keyword by clicking the button that
connects to Paypal. When the PayPal
screen shows up, look at the "Item#". You will see MX=???? -
reflecting the Distributor Code you
used.
03.
WHAT HAPPENS IF AN ADVERTISER DOES NOT ENTER
A DISTRIBUTOR CODE?
If an Advertiser fails to enter a
Distributor Code, the system will automatically
display your Domain Name or the Number
"111" as the
distributor. So, when you receive an
order notice from PayPal with your
Domain Name or 111 as the a distributor, you'll
know what happened. Chances are, this is
an in-house sale that was not generated
by a distributor, also making the sale
non-commissionable. |
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